Below
you will find a list of answers to the most frequently ask
questions. This list is updated regularly by questions posted on
our message board.
Do I
need any specialised equipment to run PBPlus?
The
answer to that is almost certainly no. PBPlus is a 32bit Windows
driven application so as long as you have a PC running Windows '98
then you'll have no problems.
What if
I want to run PBPlus across my LAN?
PBPlus
can run in either stand alone or multi-user mode. Check the
prerequisites page for more
details. If you have any doubts then we suggest that you consult
with your reseller.
Will I
be able to email my document as well as fax them to my customers and
suppliers?
Yes. The
PBPlus communications server allows you to schedule both emails and
faxes to your intended recipients. Emails are sent as PDF
attachments so that they can be read via the industry standard Adobe
Acrobat Reader.
Can you supply the hardware and networking equipment that I require
to run PBPlus?
Yes.
Your reseller will be able to supply all the equipment you need.
They will, as a matter of course perform an
SIP
(system implementation plan) before any
work is undertaken at which time they will be able to evaluate the
equipment you have, what you may need and the costs you will incur.
What
kind of support and after sales service can I expect?
Included
in your purchase will be a AMP (annual maintenance plan) which
ensures that you are kept up to date will all program updates and
any new releases of the software. Support can be obtained via the
website or direct from your reseller.
What
other support will I be offered?
If you
have access to broadband in your area then you can take advantage of
online support direct from your reseller. This is achieved via VPN
(virtual private networking) which is basically a secure and direct
connection that your reseller will have into your system. Whist this
service is FOC you may need to invest in some additional
equipment to facilitate it.
